Top Logistical Concerns and How to Make Improvements

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Logistics Management” presented an interesting industry article that discussed a recent survey done to determine the top supply chain concerns.

As always, a chart is an optimal way to present data. However, there are several less intuitive data results that deserve a deeper discussion.

Top Logistical Concerns and How to Make Improvements

Top Logistical Concerns and How to Make Improvements

As the chart describes, the second most important supply chain priority is the improvement of business processes. Needless to say, most of the stated concerns will usually require some sort of review and analysis of existing processes. Therefore, there is a definite process that is needed to review, analyze and improve processes.

  1. Assemble a team of key users and Subject Matter Experts (SMEs).
  2. Identify Key Stakeholders and decision makers regarding the target process
  3. The Team is charged with the review of the existing process and identify areas for improvements
  4. The team then identifies metrics to measure improvements over a baseline.
  5. A “scribe” should be appointed to take notes in anticipation of formally documenting a new process for the improvement in question. Recordings and photos of brainstorming whiteboards is a popular technique for documenting the process.
  6. The team identifies the requirements needed to make the needed improvements
  7. If the requirements do not exist within the organization, a qualified list of outsources is developed
  8. The team develops a budget for the cost of making the proposed improvements along with any opportunity costs that may be incurred
  9. An ROI and IRR are developed for the investment in the project over a specified period of time.
  10. The team develops a report to be presented to the key stakeholders and decision makers
  11. The Stakeholders and team review the concerns expressed and develop a consensus solution(s). Careful consideration should be given to tangential operations that may interface with the new processes.
  12. A formal project is approved along with Milestone checkpoints, metrics, and budget targets.
  13. Once approved, the project implementation should be designed to avoid interruptions to normal operations until reaching the testing stages.

While this process is generic to basic business analysis protocol, the key to success depends on excellent team leadership in guiding the process and developing a clear consensus. Indeed, team leadership usually requires training or a trained and experienced a third party that can help with the process rather than risking on-the-job training and the costs of re-inventing the wheel.

MetaExperts can help provide a rapid and cost-effective solution to making the process improvement process work properly as well as provide important in-house training for department leaders.

For further information on how a MetaExpert Team Facilitator can help your organization:

Ron Crabtree, CEO
Email | [email protected]
Direct Line | 248-568-6484


Additional Reading

Turn Logistics from a Cost Burden to Profit

Third Party Logistics (3PL) Selection Process


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