Operational Excellence

Information Overload in the Workplace

Information Overload in the Workplace

In 1900 the total amount of knowledge available to us doubled about every 500 years. In 1990 it doubled about every two years. And by… Read More ›

Why Use Integrated Enterprise Excellence?

Why Use Integrated Enterprise Excellence?

Resolving Business Management System Issues Many organizations use one or more business management and process improvement systems, and that can result in very detrimental behaviors… Read More ›

Rocking Your Lean Six Sigma Start-Up

Rocking Your Lean Six Sigma Start-Up

Many organizations begin Lean initiatives with the following goals: to gain a competitive edge over their competitors, to reduce waste within their system, and to… Read More ›

Head-on Uncertainty

Head-on Uncertainty

An Uncertain World Nobody likes uncertainty. We all want to make decisions with complete clarity, conviction and sureness. We want to be certain. Operational Excellence… Read More ›

R.E.S.U.L.T.S Methodology:  The Secret Sauce in Making Process Improvement Sticky

R.E.S.U.L.T.S Methodology: The Secret Sauce in Making Process Improvement Sticky

Forward-looking organizations are rethinking Business Process Re-engineering (BPR) and alignment of their IT strategies at a furious pace. They are grappling with how to move… Read More ›

Operational Excellence in the Call Center

Operational Excellence in the Call Center

You might be surprised to learn your call center can reveal information about your organization that’s very difficult to find in most cases. In fact,… Read More ›