Operational Excellence

Superior Supply Chain Through Operational Excellence: An Interview with Steve Cimorelli

Superior Supply Chain Through Operational Excellence: An Interview with Steve Cimorelli

Ron Crabtree Steve Cimorelli is one of the authors in the new book Driving Operational Excellence on the keys to success in Operational Excellence and Lean… Read More ›

Are You Ready for Industry 4.0?

Are You Ready for Industry 4.0?

“Technology evolves rapidly while business models evolve slowly.” We all are aware of the rapid changes that technology is bringing into our personal and professional… Read More ›

The Definitive Explanation of What Operational Excellence Is and Is Not

The Definitive Explanation of What Operational Excellence Is and Is Not

Operational Excellence is not an empty, meaningless, annoying buzzword; it’s just misunderstood by most executives — even the ones who practice it — and too… Read More ›

Change Management Street Smarts: Interview with Jeff Cole

Change Management Street Smarts: Interview with Jeff Cole

How can you get a group of people, who don’t report to you, to change their behavior? Ron Crabtree: Have you ever wondered why it… Read More ›

How to Overcome One of the Most Challenging Trends in Manufacturing:  The Increasing Need for New Technical Skills to Support the Digital Transformation.

How to Overcome One of the Most Challenging Trends in Manufacturing: The Increasing Need for New Technical Skills to Support the Digital Transformation.

The New Scenario There is a strong “mismatch” of skills between supply and demand, and this does not help either the labor market or the… Read More ›

The Demise of the Customer Support Experience

The Demise of the Customer Support Experience

BPO (Business Practice Outsourcing) and miss-guided ‘improvement’ efforts from a silo-oriented optimization view are usually the main culprits for making customers run the “Customer Support… Read More ›