Operational Excellence

The Cost of Digital Micromanagement

The Cost of Digital Micromanagement

We do love our project software. It used to be that employees were held accountable and kept on task by managers. Physical proximity, body language,… Read More ›

The Changing Customer Service Paradigm

The Changing Customer Service Paradigm

The industry analyst, The Gartner Group, recently published a research paper suggesting that 89% of the companies surveyed are now competing with their unique brand… Read More ›

The Secret to Being an Adaptive Organization: Learn or Lose

The Secret to Being an Adaptive Organization: Learn or Lose

If you want your organization to be a winner instead of a loser, take out your long-term strategic plan right now and do the following:… Read More ›

Laziness Is Contagious

Laziness Is Contagious

 I don’t feel like sitting down and writing today. It’s my dog’s fault as I glance at her sprawling, snoring form on the couch. Instead,… Read More ›

Quantum Physics and Creating the Future

Quantum Physics and Creating the Future

Editorial for March 2017 In these unsettled days, it is just too easy to be negative. Yes, it does appear that the “World Order” established… Read More ›

Disruption Theory Redux

Disruption Theory Redux

For the past few years, the concept of disruptive innovation has been used to explain many of the new business entrants who have captured the… Read More ›