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Tear Down the Silos
It is the duty of the leaders and management to prepare and equip their teams with the proper mindset and vision to break down these… Read More ›
Demand Management
Change Management Street Smarts: Interview with Jeff Cole
How can you get a group of people, who don’t report to you, to change their behavior? Ron Crabtree: Have you ever wondered why it… Read More ›
How to Overcome One of the Most Challenging Trends in Manufacturing: The Increasing Need for New Technical Skills to Support the Digital Transformation.
The New Scenario There is a strong “mismatch” of skills between supply and demand, and this does not help either the labor market or the… Read More ›
The Demise of the Customer Support Experience
BPO (Business Practice Outsourcing) and miss-guided ‘improvement’ efforts from a silo-oriented optimization view are usually the main culprits for making customers run the “Customer Support… Read More ›
What is the Optimal Group Size for Decision Making
(Do Too Many Chefs Spoil the Broth?) Harvard management gurus say seven is the magic number for optimal decision making; a recent study was done… Read More ›
Time to Improve the Investment Industry’s Operational Due Diligence Process
It’s shocking when you think about it. Over ten thousand professional money managers and 75 percent of them underperform the S&P index benchmark. All those… Read More ›
USA BUSINESS AND CONSUMER CONFIDENCE FOR OCTOBER 2018
Operational Excellence CD
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