Archive for March, 2018

Change Management Street Smarts: Interview with Jeff Cole

Change Management Street Smarts: Interview with Jeff Cole

How can you get a group of people, who don’t report to you, to change their behavior? Ron Crabtree: Have you ever wondered why it… Read More ›

How to Overcome One of the Most Challenging Trends in Manufacturing:  The Increasing Need for New Technical Skills to Support the Digital Transformation.

How to Overcome One of the Most Challenging Trends in Manufacturing: The Increasing Need for New Technical Skills to Support the Digital Transformation.

The New Scenario There is a strong “mismatch” of skills between supply and demand, and this does not help either the labor market or the… Read More ›

Managing Risk in the Private Equity Industry Middle Market with Interim Executives

Managing Risk in the Private Equity Industry Middle Market with Interim Executives

Middle market private equity (PE) firms face the same risks as any organizations in the venture capital and investment industry, regardless of whether they specialize in… Read More ›

Private Equity Funds Should Take a Good Look at Emerging Markets

Private Equity Funds Should Take a Good Look at Emerging Markets

The party for the large Western multinationals may be coming to a close. The reason: technology is rapidly leveling the playing field for all nations.… Read More ›

The Demise of the Customer Support Experience

The Demise of the Customer Support Experience

BPO (Business Practice Outsourcing) and miss-guided ‘improvement’ efforts from a silo-oriented optimization view are usually the main culprits for making customers run the “Customer Support… Read More ›