Archive for October, 2013

How to Overcome the PAIN in Organizational Change

Be empowered to assist team members to engage in successful change initiatives and become more effective in leading change in organizations You’ll go away with… Read More ›

Letter from the Editor

Letter from the Editor

Happy October! The leaves are falling, and with the dropping temperatures, you may be finding more time to devote to your leadership and management skills.… Read More ›

Genchi Genbutsu: Where Theory Meets Pavement

Genchi Genbutsu: Where Theory Meets Pavement

by Daniel Lilley Whether the goal is plant floor efficiency or gathering accurate project requirements, the proper use of Genchi Genbutsu is critical. One of the five… Read More ›

Improving Call Center Effectiveness

Improving Call Center Effectiveness

By Dr. Maneesh Kumar The concept of improving service efficiency and effectiveness is a goal shared by many service and operations managers in organizations affected… Read More ›

Retain Top Talent Like an 1850’s Businessman

Retain Top Talent Like an 1850’s Businessman

by Larry Osentoski For most growing small businesses, the top issue is how to retain talented individuals. This process can be exhausting, and for most… Read More ›