Archive for May, 2013

Letter from the Editor

Now that the weather’s warming up, why not spend some time thinking about how your organization can warm up, too? Our May issue of MetaOps… Read More ›

Lean Culture in the Service Industry

Nearly all service industries tend to share a common pain—effectively marketing and selling in a competitive marketplace. How can you apply Lean ideas to these… Read More ›

R.E.S.U.L.T.S Methodology: The Secret Sauce in Making Process Improvement Sticky

Forward-looking organizations are rethinking Business Process Re-engineering (BPR) and alignment of their IT strategies at a furious pace. They are grappling with how to move… Read More ›