Archive for April, 2013

Letter From the Editor

Letter From the Editor

Spring has sprung! Are you as happy as I am? Spring break, baseball’s spring training and spring cleaning; which concept are you identifying with most… Read More ›

The Next Frontier in Operational Excellence

The Next Frontier in Operational Excellence

My favorite revelation—one all organizations can benefit from—was coined by Dr. Deming in his book The New Economics. Paraphrased here, Deming asserted that improvements in… Read More ›

Achieving HR Excellence through Six Sigma

Achieving HR Excellence through Six Sigma

The global workplace is confronted with a continuing fiscal dilemma which has had major repercussions for our organizations. What has not changed is the responsibilities… Read More ›

Operational Excellence in the Call Center

Operational Excellence in the Call Center

You might be surprised to learn your call center can reveal information about your organization that’s very difficult to find in most cases. In fact,… Read More ›

Can “Social” Be One Key to Operational Excellence?

Can “Social” Be One Key to Operational Excellence?

We used to think of the word “social” as face-to-face interaction among friends. But for anyone who uses a computer, mobile phone or online social… Read More ›