Big Data and the Customer Loyalty: Use it or lose it

Big Data and the Customer Loyalty: Use it or lose it

We are all consumers and have our own needs and desires. We engage in tens of thousands of transactions each year. Some small and some… Read More ›

An Ongoing Conversation… Complex to Compl-Exellence

An Ongoing Conversation… Complex to Compl-Exellence

Too busy working through complexity to think about excellence?  Have you ever heard anyone say, “… that’s ok, I’ll sleep when I’m dead” because there… Read More ›

Digital Media: Getting Away from Commodity News

Digital Media: Getting Away from Commodity News

Most everyone knows how disruptive advances in digital media has been for certain industries. The Travel industry, Video Rentals, Book stores and traditional news print… Read More ›

The Perils of Piecemeal

The Perils of Piecemeal

Buying software solutions here and there without an overall business strategy may be doing your company more harm than good. By Jim Wilson Warning: Piecemeal… Read More ›

Three Steps to Better Decisions

Three Steps to Better Decisions

By Holly G. Green CEO, The Human Factor, Inc. As business leaders, we get paid to make good decisions. Yet, in today’s hyper-paced world, we… Read More ›

Operational Excellence from a Systems View

Operational Excellence from a Systems View

  “In systems thinking, increases in understanding are believed to be obtainable by expanding the systems to be understood, not by reducing them to their… Read More ›